Introduction

Triple Zee Logistics respects your privacy and is committed to protecting the personal information you provide when using our website, customer portal, delivery services and related platforms.

This Privacy Policy explains what information we collect, why we collect it and how we may use, protect and disclose it.

Information We Collect

Depending on how you interact with our services, we may collect information such as:

• Full name
• Telephone number
• Email address
• Pickup and delivery addresses
• Recipient information
• Account login information
• Delivery and transaction information
• Communication and support requests
• Device and browser information
• IP address and basic technical information

Information You Provide

We collect information that you voluntarily provide when you:

• Create an account
• Book a delivery
• Request a logistics service
• Track a shipment
• Contact customer support
• Make or initiate a payment
• Update your profile
• Communicate with us

How We Use Your Information

We may use collected information to:

• Create and manage customer accounts
• Process delivery bookings
• Arrange pickups and deliveries
• Provide shipment tracking
• Communicate delivery updates
• Process payments and related transactions
• Respond to customer support requests
• Improve our website and services
• Prevent fraud and unauthorized activity
• Maintain platform security
• Comply with applicable legal obligations

Delivery Information

Information relating to a delivery may need to be shared with relevant personnel, such as assigned riders, drivers, logistics partners or other authorized service providers, in order to complete the delivery.

We only intend to share information reasonably necessary to provide the requested service.

Payment Information

Where payments are processed through a third-party payment provider, payment information may be handled directly by that provider.

Triple Zee Logistics does not intentionally store complete payment card numbers or card security codes on its own servers.

Payment providers may process information according to their own privacy policies and security practices.

Cookies and Technical Data

Our website may use cookies, sessions and similar technologies to maintain login sessions, remember preferences, improve functionality and help protect user accounts.

We may also collect basic technical information such as browser type, device information, IP address and interaction data for security and operational purposes.

How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet-based service can guarantee absolute security. Users should also take reasonable precautions to protect their account credentials.

Information Sharing

We do not intend to sell your personal information.

Information may be shared where reasonably necessary with:

• Authorized delivery personnel
• Logistics and operational partners
• Payment service providers
• Technology and hosting providers
• Customer support providers
• Government or regulatory authorities where legally required

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access, correction or clarification of information we hold about you.

You may contact us if you believe that information associated with your account is inaccurate or needs to be updated.

Children's Privacy

Our services are intended for individuals who are legally able to enter into applicable service agreements.

We do not knowingly collect personal information from children for purposes unrelated to providing legitimate services.

Third-Party Websites

Our website may contain links to third-party websites or services.

Triple Zee Logistics is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of third-party services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology or legal requirements change.

Any updated version will be published on this page with a revised update date.

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Triple Zee Logistics through our official support channels.